SHIFT CAR BUYING HOW TO

Shift sells its own extended warranties and has three underwriters, these underwriters are the VPP (Vehicle Protection Plan) contracts: Assurant, Ally, and Veritas. Here is how to reach each ESP: Depending on what kind of referral you’re doing, you’ll have a few different numbers to call.

You will be notified as normal through your shop dashboard and via email/text.How will I know when I have received one of these appointments?.Customers making appointments for themselves likely will just specify what’s needed. The appointment should have instructions if it’s a VPP, Limited Warranty, or Recon job.How will I know what kind of referral I’m getting?.You’ll work directly with them and be paid directly by them. If it has some concerns or needs to be inspected, Shift Agents will make an appointment with your shop and will share their expectations. Shift often needs to give their inventory a once over and make sure it’s ready to be given a new home. You’ll work with Shift directly, and they’ll pay you directly. During this time, you’ll need to stick to the initial complaint, understand Shift’s expectations, and not attempt to upsell or recommend additional services above and beyond what needs to be done to get the customer back on the road. If something goes wrong during the initial ownership period, Shift will refer these customers to your shop. They offer a 7-day basic warranty (which covers most issues) and a 30-day powertrain limited warranty. Shift offers a Limited Warranty with each purchase. You’ll treat this as any extended warranty work: confirm coverage, diagnose vehicle, submit for approval and complete work as appropriate. Shift offers Vehicle Protection Plans (VPPs) that are backed by one of three established underwriters (Veritas, Ally, Assurant). Handle this transaction as you would for any customer. Shift Agents or Shift Customers will make an appointment for maintenance and/or repair. There are several different forms of referral that you may get, each of which is handled a little differently: With each sale of a vehicle is a new customer that might be referred to your shop. Shift is steadily gaining market share in the increasingly competitive online used car buying space. We have a goal – everywhere a consumer turns for help with their car, we want them to be referred to a RepairPal Certified Shop! We have made our partner programs optional, so shops can participate in creating a program that works best for them and their customer acquisition goals. Shift works with well-known names to administer their vehicle service contracts, offering comprehensive coverage as well as a limited warranty to cover things that go wrong within a specific initial time frame. Shift, a used car website where peer-to-peer car buying meets certified quality, combines quality customer service with test drives and pick-ups delivered to the customer.

Shift car buying